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Hardware Asset Management in ServiceNow
Introduction
Course Introduction (4:26)
Hardware Asset Management Explained (5:53)
Obtaining a Personal Developer Instance (PDI) (2:51)
User Interface (UI)
Overview of the ServiceNow UI (12:08)
Modules & Features
Hardware Models (10:33)
Hardware Assets (19:57)
Consumable Models & Assets (14:53)
Configuration Items (CIs) (9:23)
Model Categories (7:24)
Manufacturers & Vendors (5:47)
Locations (7:25)
Stockrooms (7:25)
Asset Depreciation (9:31)
Cost Centers (5:53)
Publishing a Hardware Model to the Service Catalog (7:31)
Hardware Model Lifecycles (7:37)
Procurement
Activating the Procurement Plugin (2:24)
Creating an Asset Request (Requested Item) (8:58)
Purchase Orders (8:44)
Transfer Orders (7:35)
Stock Rules (5:48)
Contracts (9:33)
Vendor Catalog Items (7:16)
Hardware Asset Management Pro (HAM Pro)
Disposal Orders (11:40)
Advanced Shipment Notifications (ASN) (6:23)
Loaner Asset Orders (8:37)
Inventory Stock Orders (7:34)
Hardware Asset Dashboard (9:18)
Asset Audits (7:23)
Hardware Asset Management Content Service (4:36)
Hardware Model Normalization (11:31)
Customization
Adding New Fields To The Asset Form (6:17)
Creating a Custom Return Merchandise Authorization (RMA) Module (21:30)
Adding an Asset Related List To The User Form (1:57)
Adding a Stockroom Shelf Field To The Asset Form (7:49)
Create a Custom Business Rule to Prevent Duplicate Asset Tags (5:46)
Dashboards and Reporting
Creating an Asset Management Dashboard (10:14)
Importing Data
Importing Hardware Asset Records (13:02)
Obtaining a Personal Developer Instance (PDI)
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