Learn HAM from the Experts!
In this course we cover all HAM modules in ServiceNow. By taking this course, you'll learn the skills necessary to be successful in hardware asset management.
This course is ideal for IT Asset Managers, Service Desk technicians, and IT Managers who wish to further their knowledge and skillset on the ServiceNow platform.
Course Completion Certificate Included!
Upon completing this course, you'll be provided with your very own course completion certificate that'll include your name, the course you took, and the completion date.
Course Curriculum
Introduction
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User Interface (UI)
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Modules & Features
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- Hardware Models (10:33)
- Hardware Assets (19:57)
- Consumable Models & Assets (14:53)
- Configuration Items (CIs) (9:23)
- Model Categories (7:24)
- Manufacturers & Vendors (5:47)
- Locations (7:25)
- Stockrooms (7:25)
- Asset Depreciation (9:31)
- Cost Centers (5:53)
- Publishing a Hardware Model to the Service Catalog (7:31)
- Hardware Model Lifecycles (7:37)
Procurement
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Hardware Asset Management Pro (HAM Pro)
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Customization
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Dashboards and Reporting
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Importing Data
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