This course covers what the help desk is, core ITSM modules including incident and request, update sets, SLAs, Knowledge Management, Agent Workspace, and much more!
All courses here on GlideFast+ are taught by leading industry experts that are here to share their knowledge and expertise on the ServiceNow platform.
Upon completing this course, you'll be provided with your very own course completion certificate that'll include your name, the course you took, and the completion date.
Check out the other courses we have on offer.
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