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IT Service Management (ITSM) in ServiceNow
Introduction
Course Introduction (4:35)
IT Service Management Explained (5:15)
Obtaining a Personal Developer Instance (PDI) (2:50)
User Interface (UI)
Overview of the ServiceNow UI (12:08)
Modules & Features
Incident Management (16:11)
Major Incident Management (8:45)
Request Fulfillment (12:59)
Problem Management (13:07)
Change Management (17:25)
Configuration Management Database (CMDB) (12:31)
Knowledge Management (13:54)
Service Level Agreements (SLAs) (7:20)
Knowledge Management
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